Postmates Reviews
(Rated by 2578 users)
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Payment Methods
- Credit/Debit Cards
- Apple Pay
- Google Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
5.0
Base on 6 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.3
- Shipping & Delivery4.0
- Good Value5.0
- Customer Service4.0
- Return Policy5.0
Recent Customer Reviews (6)
Susan Lankford
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Kimberly Plunkett
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Bradley Hoyle
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Donat Mouet
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Zoé Desaulniers
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Cheryl Morgan
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Postmates Pricing
Delivery Fees (Partner Merchants)
$1.99 - $3.99
Delivery Fees (Other Merchants)
$5.99 - $9.99
Small Cart Fee
$1.99 - $10
Postmates Unlimited
$9.99
Restocking Fee
$15
Delivery Fees (General)
$0.99 - $9.99
Payment Methods
Accepted Payment Options:
Prices for items on Postmates.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Apple Pay
Google Pay
Payment Process
- Payments can be made online during the checkout process.
- For Postmates credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Postmates Pros & Cons
Pros
1
Flexibility: Postmates allows couriers to choose their own hours and work at their own pace, making it a flexible side hustle option.
2
Wide Availability: Postmates is available in hundreds of cities across all 50 U.S. states and Mexico, providing a wide reach for customers.
3
Variety of Products: The platform offers a wide variety of products, including take-out food, alcohol, and groceries, catering to diverse customer needs.
4
Membership Perks: Postmates Unlimited members receive special offers, free delivery on orders over $12, and access to exclusive giveaways.
5
Convenient App: The Postmates app is intuitive and works with GPS to match inventories to consumer demand, making it a convenient option for busy people.
CONS
1
Customer Service Issues: Many customers have reported poor customer service, including automated chat responses and difficulty in resolving issues.
2
Delivery Fee Issues: Postmates charges high delivery fees, which can range from $0.99 to $9.99, and may include Blitz Pricing during peak times.
3
Order Accuracy Problems: There have been numerous complaints about incorrect orders, missing items, and cold food deliveries.
4
Credit Card Issues: Some customers have experienced issues with their credit cards being used fraudulently after using Postmates, and there have been problems with refunds and tip processing.
5
Driver Behavior Concerns: There have been reports of drivers not following instructions, delivering to the wrong addresses, and poor communication.
Postmates Features and Benefits
Features
Order Anything, Anywhere
Users can order food, drinks, groceries, and more from anywhere in the city.
Fast Delivery
Postmates promises to deliver the order within an hour.
24/7 Availability
Postmates operates 24 hours a day, seven days a week, 365 days a year.
Order Tracking
Customers can track their orders once they've been placed.
Special Featured Stores
Postmates offers special featured stores for a unique shopping experience.
Extensive Fleet
Postmates has an extensive fleet of independent contractors for delivery.
Robust Mobile App and Website
Postmates provides a robust mobile app and website for easy ordering.
Vast Network of Partner Merchants
Postmates has a vast network of partner merchants, providing a wide variety of options to users.
Cutting-Edge Logistics Infrastructure
Postmates uses a cutting-edge logistics infrastructure to ensure seamless order fulfillment.
Postmates Unlimited
A monthly subscription service for $9.99, offering free delivery on all orders over $12, waived service fees, exclusive offers, access to events and giveaways, and no delivery hikes on orders under $12 even during peak hours.
Wide Availability
Postmates is available in hundreds of cities across all 50 U.S. states and Mexico, providing a wide reach for customers.
Variety of Products
The platform offers a wide variety of products, including take-out food, alcohol, and groceries, catering to diverse customer needs.
Convenient App
The Postmates app is intuitive and works with GPS to match inventories to consumer demand, making it a convenient option for busy people.